FAQ

Are you really open 24 hours?

Since the store is online, that means you can make a purchase all day, all night, every day. However if you have a question, then you contact us via phone or messenger between sunrise to sunset relative to our timezone: Pacific Time (GMT-8). Emails are generally answered within a day all things considered. Our aim is to spend quality time with you.

 

Can I trust You?

That's for you to decide. We started in 2005 and have many happy customers who purchased from us while we entertained trunk shows and social events in NYC, street fairs and farmers markets in San Diego, and now we focus our time and efforts online. You can also see our customer feedback. We can be reached by various means listed on our Contact page if you have any questions at all.

 

Why is your Return Policy so Short?

As soon as we heard a report about people buying big screen TVs just to return them after SuperBowl weekend or return dead Christmas trees after Christmas, we were quite inclined against any return policy. Realizing that would be an extreme, we felt that if there is a substantial problem with a product, then a customer will tell us right away. Hence we feel that 7 days is a kindness that supports those with legitimate needs.

 

Can I make payments?

Absolutely. We thought about how we might make shopping even easier for you, to afford things that are necessary or just nice to have and make these a little easier to obtain ... More Info.

 

Can I place orders over the phone?

All orders need to be placed through our website. That way, you enter your information securely over SSL and we're assured of the correct spelling of all details. That will assure both of us a smooth transaction!

 

I don't see any alternative shipping options ..?

Not to worry: shipping depends upon the product and which warehouse it's shipping from. We've listed a short description on our Shipping Page.

 

Do you ever have Sales?

To us sales are manipulative and cheapens a brand. Our pricing is already reasonable, inasmuch as we do not mark up 600% only to advertise 20% off. In addition, we support artisans, locally and internationally whose skill results in a kind of long-lasting quality that is well worth the investment both in them and in yourselves. There are rare exceptions.

 

Why are you using Metric measurements?

Have you every tried building something using measurements such as feet, elbows, cubits, fingers, furlongs ... ? All joking aside, what's easier to read:

2.31 cm  x 15.28 cm  x 9.13 cm 
- OR -
2 5/16" x 15 19/32" x 9 7/16" 

 

Lastly, the US is about the only country in the modern world to use the old imperial system, whereas the metric system is a global standard. Therefore we'll be moving towards the global standard.

Quick Reference
1cm = 0.39"
1g = 0.035oz

In addition to many tape measures and rulers including both metric and imperial measurements, Google has a tool online that's very easy to use. Simply google "google unit conversion".

 

Have other questions?

We're here to help!
Just reach out to us via the Contact page ...