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Let's see what wonders we can accomplish in the New 2022! 🌄 💖 💞 🌱

FAQ

Are you really open 24 hours?

Since the store is online you can browse & shop all day, all night, every day. However if you have questions and would like to interact, you can contact us via phone or chat between sunrise to sunset relative to our timezone: Pacific Time (UTC -8). Emails are usually answered within a day all things considered. Our aim is to spend quality time with you.

 

Can I trust You?

That's for you to discern & decide. We started in 2005 and have many happy customers who purchased from us while we entertained trunk shows and social events in NYC, street fairs and farmers markets in San Diego, and now we focus our time and efforts online. You can also see our customer feedback. We can be reached by various means listed on our Contact page so that you may be able to get a feel for who we are and feel comfortable. In fact, we'd like to hear from you!

 

Why is your Return Policy so Short?

As soon as we heard a report about people buying big screen TVs just to return them after SuperBowl weekend or return dead Christmas trees after Christmas, we were quite inclined against any return policy. Realizing that would be an extreme, we felt that if there is a substantial problem with a product, then a customer will tell us right away. Hence we feel that 7 days is a kindness that supports those with legitimate needs.

 

Can I make payments?

Absolutely! Klarna is a payments service that will show as an option during the checkout process. We thought about how we might make shopping even easier and more easily affordable for you for things that are necessary or even just nice to have including gift giving ... More Info.

 

Can I place orders over the phone?

All orders need to be placed through our website. That way, we receive your information entered accurately and securely using SSL, and we're assured of the correct spelling of all details. After all, you'd want to receive your order as quickly and smoothly as possible?!

 

I don't see any alternative Shipping Options ..?

Not to worry: shipping depends upon the product and which warehouse it's shipping from. We've listed a simple explanation on our Shipping Page.

 

Do you ever have Sales?

Our pricing is a balancing act between providing reasonable value and supporting our existence as wife & husband team. Beyond ourselves, we support artisans, locally and internationally whose skill results in long-lasting quality with individual character that is well worth the investment both in them and in yourselves.

 

Why are you using Metric measurements?

Have you ever tried building something using measurements such as feet, elbows, cubits, fingers, furlongs ... ? All joking aside, what's easier to read:

2.31 cm  x 15.28 cm  x 9.13 cm 
- OR -
2 5/16" x 15 19/32" x 9 7/16" 

 

Lastly, the US is one of the few countries in the modern world to still uses the old imperial system, whereas the metric system is a global standard. Metric is cleaner and easier to read and convert between measurements. We use it when it makes sense.

Quick Reference
1 cm = 0.39" (in)
1 m = 3.28' (ft)

1 g = 0.035 oz (ounces)
1 kg = 2.2 lbs (pounds)

In addition, many tape measures and rulers include both metric and imperial measurements; then there is also Google's online tool access by searching for "google unit conversion".

 

Have other questions?

We're here to help!
Reach out to us via the Contact page ...