Last updated: 16 September 2026
Index
- Are you really open 24 hrs?
- Do you have a brick & mortar store?
- Do you ever have sales?
- Sprucing Up Your Home Sanctuary or Small Business?
Inquire About Special Accommodations! - Are payments secure?
- Who can buy from the shop?
- Can I place orders over the phone?
- Can I make incremental payments?
- Can I cancel an order?
- Why is your return policy so short?
- Are there alternative shipping options?
- How can I reach you if I have questions?
🕛 Are you really open 24 hours?
Since the store is online you can browse and shop all day, all night, every day. If you have questions and would like to talk to a person, you can contact us by phone or chat between sunrise and sunset, Eastern Time (ET). Emails are usually answered within a day. Our aim is to spend quality time with you.
Do you have a Brick & Mortar Store?
At present we do not have a physical store. Rent, utilities, sales staff, and another insurance policy would raise prices. We stay online so we can give you the best prices we can sustain.
🔮 Do you ever have Sales?
Our pricing is a balancing act between reasonable value for you and supporting our existence as a wife-and-husband team. Beyond ourselves, we support artisans, locally and internationally, whose skill brings you long-lasting quality with individual character — an investment in them and in yourselves.
From time to time a supplier gives us a short-term incentive. We pass that reduction on. The site price simply drops. It is not labeled “sale.”
Long story short, we already offer FREE shipping … no games on orders of $150 or more in the contiguous United States, whether the piece travels as a parcel or on a freight pallet. Under $150, parcel checkout offers a $10 co-pay or a calculated rate that checkout lists.
🍀 Sprucing Up Your Home Sanctuary or Small Business?
Inquire About Special Accommodations!
We appreciate your interest in the furniture. We do not offer traditional coupons. Buying several pieces is a significant investment, and we are happy to discuss accommodations when you choose more than one piece. Please reach out directly and we will see what we can do. Thank you for supporting a small business.
This would work well for …
- Interior Designers, Home Renovations
- Spas, Hotels, Bed & Breakfasts
- Events: Holidays, Weddings, Corporate, etc
- Restaurants, Bars, Pubs, Liquor & Grocery stores
- Boutiques, small shops
- Home owners
⛑ Are Payments Secure?
Yes. The store runs on Shopify. Payment gateways are PCI compliant (PCI DSS: Payment Card Industry Data Security Standard). We do not keep your full card number.
Shop Pay and Klarna, if you use them, follow their own security pages.
Who can buy from the shop?
You must be 18 or older to use the site, buy, or join the email list. We do not accept orders or list signups by or for a minor. We do not check ID at checkout. If we have reason to believe the buyer is under 18, an unshipped order is cancelled and refunded. A delivered order stays put unless a refund is required by law; then the goods come back first unused, undamaged, and in original condition in the original packaging, the buyer pays return shipping, and restocking follows the Returns page except where the law requires a fuller refund. Later orders are refused.
📞 Can I place orders over the phone?
All orders need to be placed through the website so we receive your information entered accurately and securely, including the spelling of the street and suite. That is how the piece reaches the right door as smoothly as possible.
🍃 Can I make incremental payments?
Yep, we have you. Klarna and Shop Pay appear as options at checkout when they are available for your order.
🎬 Can I cancel an order?
It is possible to cancel in the short window (about two hours) between checkout and the order going to the warehouse. After that the order is already moving to a warehouse or onto a freight truck, and cancellation may not be possible.
🚣 Why is your Return Policy so Short?
As soon as we heard about people buying a big-screen TV for Super Bowl weekend and sending it back on Monday, or returning a dead Christmas tree after Christmas, we were inclined against any return window. That would have been extreme. If there is a substantial, legitimate problem with a piece, a customer tells us right away. Fourteen days from delivery is the kindness we can sustain. In other words: we are not a rental business.
Eligible returns must arrive unused, undamaged, and in original condition in the original packaging. A sealed box that was crushed is not original condition. Jewelry and freight do not come back on a change of mind. If jewelry arrives damaged or is not the piece we shipped, write within three days with photos. Details live on the Returns page.
🚚 I don't see any alternative Shipping Options …?
Not to worry: shipping depends on the piece and which warehouse it leaves. We clarify the details on the Shipping page. Freight appointments and the driveway script are on the Freight Shipping page. Or just reach out and ask.
In short: free shipping at $150 or more in the contiguous United States, parcel or pallet. Under $150, parcel checkout offers a $10 co-pay or a calculated rate that checkout lists. Faster parcel service, if listed, is an extra and does not always mean an earlier delivery; that depends on the carrier and the circumstances. If a freight market rate moves beyond what we can absorb, we contact you about a co-pay before the truck is booked. HQ collections (Rhônya’s Art, Jewelry, Kitchen & Dining, Stationery) can go abroad when checkout completes. Everything else stays in the contiguous United States. HQ parcels to Alaska, Hawaii, U.S. territories, and military addresses use the calculated USPS rate checkout shows. No P.O. boxes.
📡 How can I reach you with other Questions?
We can be reached by the phone number on the home page or by email through the Contact page. If you like, we can even video conference.