FAQ
Why are no products showing?
If that's the case then you're probably browsing our site from outside the US. At present, we don't ship products from some of our categories, such as heavy furniture, to outside the US, at least for now.
Are you really open 24 hours?
Since the store is online you can browse & shop all day, all night, every day. However if you have questions and would like to interact directly, you can contact us via phone or chat between sunrise to sunset relative to our timezone: Eastern Time (EST ~ UTC-5). Emails are usually answered within a day all things considered. Our aim is to spend quality time with you.
Can I trust You?
That's for you to discern. We started in 2005 and have many happy customers who purchased from us while we entertained trunk shows and social events in NYC, street fairs and farmers markets in San Diego, and now we focus our time and efforts online from Virginia. You can also see our customer feedback. We can be reached by various means listed on our Contact page so that you may be able to get a feel for who we are and feel comfortable. In fact, we'd like to hear from you!
Are Payments Secure in Your Bella Bohemian Shop
Yes, since as a merchant we use the Shopify platform to host our site, payment gateways are PCI compliant (aka PCI DSS: Payment Card Industry Data Security Standard).
How can I reach you with Questions?
You have a number of options available listed on the Contact page and the footer of every page:
- Chat Bubble at the bottom right of your screen
- Video Chat
- Phone Number
- eMail - either use the form or mail directly
The most personable method is video chat which is almost as good as talking in person. We use a free online service called Jitsi which does not require any additional software. To use it simply (1) browse to https://meet.jit.si/; (2) specify a meeting name; (3) copy/paste that name into the chat bubble and we'll be notified that you're there … simple.
Note these contact methods are strictly for customer inquiries NOT for any type of solicitation from resellers or vendors!
We look forward to meeting You —use any method you're comfortable with.
Why is your Return Policy so Short?
As soon as we heard a report about people buying big screen TVs just to return them after SuperBowl weekend or return dead Christmas trees after Christmas, we were quite inclined against any return policy. Realizing that would be an extreme, we felt that if there is a substantial problem with a product, then a customer will tell us right away. Hence we feel that 14 days is a kindness that supports those with legitimate needs.
Can I make payments?
Yep, we've got you! We offer Klarna payments services that will present itself as an option later during checkout. This should make shopping more convenient for you ... More Info.
Can I place orders over the phone?
All orders need to be placed through our website. That way, we receive your information entered accurately and securely, and we're assured of the correct spelling of all details. After all, you'd want to receive your order as quickly and smoothly as possible?!
I don't see any alternative Shipping Options ..?
Not to worry: shipping depends upon the product and which warehouse it's shipping from. We've listed a simple explanation, as simple as one can make it, on our Shipping Page. Or just reach out and ask.
Do you ever have Sales?
Our pricing is a balancing act between providing reasonable value and supporting our existence as wife & husband team. Beyond ourselves, we support artisans, locally and internationally whose skill results in long-lasting quality with individual character that is well worth the investment both in them and in yourselves.
From time to time our suppliers may provide us with short-term incentives. In these cases, we will pass their reduction to us on to you and our site will show a temporary price decrease. These happen once in a blue moon.
Why are you using Metric measurements?
Have you ever tried building something using measurements such as feet, elbows, cubits, fingers, furlongs ... ? All joking aside, what's easier to read:
Lastly, the US is one of the few countries in the modern world to still use the old imperial system, whereas the metric system is a global standard. Metric is cleaner and easier to read and convert between measurements. We prefer it and use it when it makes sense.
Quick Reference
1 cm = 0.39" (in)
1 m = 3.28' (ft)
1 g = 0.035 oz (ounces)
1 kg = 2.2 lbs (pounds)
Many tape measures and rulers include both metric and imperial measurements, or there is "Google's unit conversion".
Have other questions?
We're here to help!
Reach out to us via the Contact page ...
