Last updated: 16 September 2026
Thank you for shopping with us. Handmade and artisan work varies in color, texture, material, size, and weight. Those variations are part of the craft, not flaws. Pieces are inspected before they leave. If you are unsure about a purchase, write first. A question is cheaper than a crate coming back.
What cannot be returned
- All jewelry, on a change of mind.
- Any item shipped by freight, on a change of mind.
Jewelry is not returnable because you changed your mind. Each piece is inspected before it ships. If it arrives damaged or is not the piece we shipped, write within three days of delivery with photos. We will replace it or refund it. Wear and handling after it is in your hands are yours.
The law may still require a remedy if an item is defective or if we sent the wrong piece. That is different from a change of mind. A freight piece is inspected and leaves the warehouse intact. The usual remedy is a replacement part, not a sofa coming back across the country. We follow that path unless we agree otherwise in writing or the law requires more.
Returns are not one script for every factory. Some makers will talk about a freight pickup. Some will only ship a leg or a shelf. We decide with you after we see photos — piece by piece, not by a public menu of vendors.
If we agree in writing to take something back, a 30% restocking fee applies and you pay the return shipment, parcel or pallet. A wife-and-husband shop cannot eat a return freight bill. Original outbound shipping is not refunded on a change of mind.
Damaged or missing parts
If something is missing or broken when you open the box or crate, contact us right away. Photograph the packaging and the damage first. We will replace parts or the piece at our discretion or our supplier’s. On furniture, start with the broken part. Do not refuse a freight delivery unless we told you to; see the Shipping page.
Claims for concealed damage on parcels must reach us within 3 days of the delivery date on the tracking. That window is short on purpose: parcel carriers will not help if we wait. For a freight pallet, note visible carton damage on the bill of lading at delivery and send us photos the same day. If the crate looked fine and the harm shows only after you open it, tell us as soon as you see it and keep every piece of packaging.
Change-of-mind returns (eligible items only)
For items that are not on the no-return list, you have 14 days from the delivery date shown on tracking. Email or call us first with the order number. We will send the return address. Do not ship into the void.
The piece must be unused, undamaged, in original condition, and in the original packaging with original tags. A box that is still taped shut is not enough if the carton was crushed, thrown, or drop-kicked. We inspect what arrives. Change-of-mind returns carry a 30% restocking fee. You pay the insured, tracked return shipment. Damage that happens on the way back is on you. If the parcel does not arrive back to us, there is nothing to refund.
Any refund is based on the condition of what comes back and is issued at Bella Bohemian LLC’s or the supplier’s discretion. We issue it through Shopify and set the amount there — for example the product price minus a 30% restocking fee. Original outbound shipping is not refunded on a change-of-mind return, including a $10 co-pay.
Age and delivered orders
This shop is for customers 18 years or older. If we cancel an order before it ships because we have reason to believe the buyer is under 18, we refund the payment method and there is no restocking fee. If the order was already delivered and a refund is required by law, the piece must come back first unused, undamaged, and in original condition, in the original packaging with original tags. A sealed box that was crushed on the way back is not original condition. Damage in return transit is on the buyer. The buyer pays insured tracked return shipping. A 30% restocking fee applies except where the law requires a fuller refund. Jewelry and freight stay on the no-return list except where the law requires a remedy. Later orders are refused.