Free domestic shipping with $150 order or co-pay $10 …

Shipping

Last updated: 16 September 2026

Where a piece can go depends on who ships it.

Ships from HQ in Fairfax, Virginia. These collections can go to U.S. addresses and abroad when checkout completes:

  • Rhônya’s Art
  • Jewelry
  • Gifts → Kitchen & Dining
  • Gifts → Stationery

Everything else — Décor, Furniture, and any item not in the four lines above — ships from warehouses across the United States, not from HQ. Transit time and freight cost follow that warehouse. Those pieces stay in the contiguous United States (the 48 adjoining states plus Washington, D.C.), whether they go as a parcel or on a pallet.

Cost — contiguous United States

For addresses in the contiguous United States, shipping is free on orders of $150 or more, whether the piece travels as a parcel or on a freight pallet.

On those free-shipping parcel orders you may still pick a faster service at checkout (express or overnight), if one is listed, and pay that carrier’s calculated extra. That upgrade does not always mean an earlier delivery; that depends on the carrier and the circumstances. On parcel orders under $150, checkout offers a $10 shipping co-pay, or you may choose a calculated rate that checkout lists. Tracking is emailed when the label exists.

A décor or furniture piece that must go on a pallet follows the freight notes below. The $150 free-shipping rule still applies to that pallet unless the exception in that section is triggered.

Alaska, Hawaii, U.S. territories, and military addresses

The $150 free-shipping threshold applies to parcels and to freight in the contiguous United States. The $10 co-pay and the calculated carrier rates are parcel options on orders under $150.

Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and APO / FPO / DPO military addresses: HQ parcels (the four collections above) ship when checkout shows a rate. That rate is calculated (USPS Ground Advantage or Priority Mail, and Priority Mail Express if it is listed). The $150 free-shipping rule and the $10 co-pay do not apply to these destinations. We do not promise a date.

Décor, furniture, other non-HQ items, and freight pallets do not go to Alaska, Hawaii, the territories, or military addresses.

We ship to a physical street address. We do not ship to P.O. boxes. An APO, FPO, or DPO address is not a P.O. box; HQ parcels may use it when checkout completes.

Freight (pallets)

Freight is contiguous United States only. Furniture and oversized décor almost always travel this way. On orders of $150 or more, that freight is free unless the market has moved beyond what we can absorb (driver shortages, fuel spikes, and similar). In that case we contact you before the truck is booked and offer a co-pay. We will not ship that load until you agree or we cancel and refund.

A freight piece is made to order or pulled as a one-off. A change of mind after the truck is booked is not a return. See the Returns page.

How the appointment, curb drop, other delivery modes (threshold, white glove), bill of lading, photos, and damage notes work is on the Freight Shipping page.

The default freight drop is the curb. If you need threshold, white glove, or assembly, write to us (you may already have ordered). We add the quoted extra as a line on your Shopify order and send you a link to pay that difference. We book the truck only after that line is paid. Details are on the Freight Shipping page.

International

Only the four HQ collections listed at the top go abroad, and only when checkout completes for that address.

Décor, furniture, and other non-HQ items do not ship overseas. Customs duties, VAT, and import taxes on an allowed HQ parcel are yours. We do not mark up the carrier charge checkout shows.

Fulfillment and timing

HQ orders usually leave Fairfax within 24–72 hours after payment clears. Other orders leave from the U.S. warehouse that holds the piece; timing and freight cost follow that location. A made-to-order piece can take longer.

Transit time depends on the carrier and the address. We do not promise a delivery date.

Tracking

Lost, late, or damaged parcels

If tracking stops or a parcel is marked delivered and you do not have it, write to us within a reasonable time and we will open a carrier trace. Concealed damage (the box looks fine, the piece does not) follows the Returns page: tell us within 3 days of delivery. Carriers, weather, holidays, and other events we do not control can delay a shipment. We will contact you in case of unusual circumstances.

On an international HQ parcel, tracking often pauses or switches to the destination post after the parcel leaves the United States. A claim for loss or damage, if the carrier allows one at all, is usually limited, must be opened by us as the sender, and generally does not cover delay, customs seizure, or duties. Write to us and we will open a trace. What we can do after that follows what the carrier will pay.

Questions

Unsure whether your address or a freight piece will work? Use the Contact page. We would rather sort it before the crate moves.